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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Tammy Albers

December 10, 2025

5  out of  5
rating by Tammy Albers
"Lance Kirtley State Farm office is great to work with. We have them for home and auto insurance. They are quick to assist with any issue and take care of it the first time! Highly recommend!"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Derek Smith

November 21, 2025

5  out of  5
rating by Derek Smith
"Lance and staff are always informative and go above and beyond to help in times of need. I feel confident and at ease knowing they are in my Corner when things happen and issues arise. Always responsive and easy to reach, truly a neighborhood feel. I recommend Lance and his team fully. The best State Farm agent in the area."
We responded:
"Appreciate the recommendation and kind words! We appreciate your business"
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Sherri Ratliff

November 19, 2025

5  out of  5
rating by Sherri Ratliff
"My experience with Lance Kirtley/State Farm has always been the best! He always gives me a peace of mind with the policies that I have with him. He’s ready to answer any questions I may have or explain anything in detail to me. I will always recommend him and State Farm to all my friends and family!!"
We responded:
"Thanks so much for the positive feedback! We look forward to continuing to you with great service and most importantly peace of mind!"
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Robert Johnson

November 6, 2025

5  out of  5
rating by Robert Johnson
"My agent has been very helpful and inquisitive as I have transitioned to Kentucky."
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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John Y Brown III

November 6, 2025

5  out of  5
rating by John Y Brown III
"There is nothing pleasant about dealing with the aftermath of a car accident . However, Lance Kirtley and the State Farm team did all they could to minimize the hassle and stress. They were proactive and available and walked my wife and I through the processes and couldn’t have been more helpful . They helped make an unpleasant episode be as painless as possible and we will never use another insurer other than State Farm and thank Lance Kirtley in particular They not only live up to their ads, Lance and his team exceeded expectations at every turn Thank you!"
We responded:
"Thanks so much John! My team and I definitely strive to provide the best service especially when you need us the most. We are thankful that we could help you navigate through this difficult time"
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W Rohrman

November 6, 2025

5  out of  5
rating by W Rohrman
"Lance and his office staff are the best! They are very knowledgeable and answer every single question with professionalism. I have been with them for years and have not one complaint. Lance and the ladies in the office are like my family. I would highly recommend Lance as your agent!!!"
We responded:
"Thanks so much for the kind review! We appreciate your business for so many years and are delighted you have been happy with our service!"
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Ben Williams

October 14, 2025

5  out of  5
rating by Ben Williams
"Lance is proactive, honest, and knowledgeable. What more do you want from an insurance agent? He’s always answered when we needed to reach him, and only reaches out to us when there is something new we need to know."
We responded:
"Thank you for reviewing our office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs. "
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Kevin Boddy

September 15, 2025

5  out of  5
rating by Kevin Boddy
"Lance has been great to work with over the years! I've had varying different issues here (windshield damage, car accident, apartment living to home ownership, etc.), and Lance and his team have been very helpful in getting all of these situations resolved efficiently and effectively. I would highly recommend insurance services from Lance!"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Scott Moore

September 11, 2025

5  out of  5
rating by Scott Moore
"Lance and his team are fantastic. They communicate at a high level in regards to every day business as well as subtle changes within my policies. I recommend this Office highly with five star service."
We responded:
"Thanks so much for the 5* review! We appreciate you choosing our office for your insurance"
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Jay Stevenson

March 29, 2025

5  out of  5
rating by Jay Stevenson
"I’ve been working with Lance Kirtley’s State Farm team for a couple of years in various capacities, and more recently, sought them out for my own insurance plans. Their commitment to delivering outstanding customer service deserves to be commended. Lance, Tyler, and Dallas are always more than willing to go the extra mile to sustain a genuine connections with their clients and anyone else inquiring new insurance plans. When my previous insurance company raised my rates by 3x the previous plan, I called Tyler at Lance’s office and he walked me through all my options. And when I had questions about the Drive Safe & Save feature, they provided me with all the information that helped me overcome my reservations with the program. After the first 6 months, my driving lowered the next 6 months premiums by nearly 1/3! While my driving (surprisingly) facilitated in that discount, I wouldn’t have gone with the program without Lance’s team’s desire to help their clients fully understand all they, and State Farm, have to offer. I also save money on my renters insurance plan because of the building offers!"
We responded:
"Thanks so much for the excellent review! We appreciate your business Jay"
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Monica DuShane

January 29, 2025

5  out of  5
rating by Monica DuShane
"After a move to Kentucky my spouse and I sought out a new insurance agent/agency; we are overjoyed to have found Lance Kirtley and his support staff. In addition to offering the most competitive rates, they offer top notch customer service. Anytime I have reached out they have answered promptly and provided excellent support and assistance."
We responded:
"Thanks so much Monica! We appreciate the kind words and the opportunity to provide coverage to your family."
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Grace Snyder

November 15, 2024

5  out of  5
rating by Grace Snyder
"I highly recommend using this office for any insurance needs you may have. I recently graduated college (and really have no idea what I’m doing) and Tyler C was so incredibly helpful and kind. Everything was taken care of when my apartment changed management and the best part is that I didn’t even have to ask them to do it! Great service and great people!!!"
We responded:
"Thank you Grace for the amazing review. We appreciate you trusting in our office and look forward to working with you for many years to come"
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Lisa Anne Messer

November 1, 2024

5  out of  5
rating by Lisa Anne Messer
"New happy customer. Quick to reply and explain. Easy."
We responded:
"Thanks so much Lisa! We appreciate your business and please reach out if you need anything "
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Ashlee “Ee”

September 6, 2024

5  out of  5
rating by Ashlee “Ee”
"Very helpful and always friendly! I cannot say enough good things about lance and his staff! Tyler, Dallas and Taylor ALWAYS go above and beyond with any questions I may have. And if they don’t know, they will find out and get back to me asap! Highly recommend"
We responded:
"Thanks so much Ashley! We appreciate your business and always trusting our office"
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Sasha Burch

August 30, 2024

5  out of  5
rating by Sasha Burch
"State Farm sure takes care of their neighbors! Highly recommend Dallas was awesome 👏🏽"
We responded:
"Love hearing that Dallas took such good care of you. We looking forward to providing you great service for many years."
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katherine mansour

August 12, 2024

5  out of  5
rating by katherine mansour
"I had a wonderful interaction with Tyler today! He was immensely helpful and very patient. I had a lot of questions and he was more than happy to answer as many as I had. He also made sure that every answer was complete and accurate. I thoroughly enjoyed my conversation with him!"
We responded:
"Thanks so much Katherine for the great review of Tyler’s great service. We look forward to providing great service for many years"
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Andrew Lai

August 9, 2024

5  out of  5
rating by Andrew Lai
"Had a brief and effective phone call with the agent Tyler C. He provided me with the best quote and made the process very fast and easy. Very happy with my experience"
We responded:
"Thanks so much Andrew for the great review. So glad Tyler was able to get you taken care of. We appreciate you trusting our office to take care of your insurance needs"
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Nicholas Flint

August 8, 2024

5  out of  5
rating by Nicholas Flint
"Great very informative and welling to go above and beyond to get me covered"
We responded:
"Thanks so much for the review and trusting our office with your insurance coverage!!"
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Tristan Gaw

July 26, 2024

5  out of  5
rating by Tristan Gaw
"Ask for Tyler! He made it super fast and easy switching over insurance! 10/10 would recommend!"
We responded:
"Thanks for a great recommendation and so happy Tyler was able to get you taken care of!"
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Matthew Zolla

July 11, 2024

5  out of  5
rating by Matthew Zolla
"Great people, fast coverage, but really good coverage too. Timely and easy to work with!"
We responded:
"Thanks so much Matt! Glad to have you back with SF and our office specifically "
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Camira Warren

July 2, 2024

5  out of  5
rating by Camira Warren
"| I just had a fantastic phone interaction with Tyler from State Farm insurance! As someone who was completely new to the company, I was a bit nervous about navigating the ins and outs of insurance, but Tyler was incredibly patient, knowledgeable, and helpful throughout the entire conversation. He took the time to explain all the different options available to me, answer all my questions thoroughly, and made sure I was completely satisfied with the service before we hung up. It's clear that Tyler is passionate about his work and genuinely cares about helping his clients. I can confidently say that I will be staying with State Farm for my insurance needs in large part due to this wonderful experience. Thank you, Tyler! 😄|"
We responded:
"Thanks so much for the awesome review! Tyler is great and so happy he was able to take great care of you. We appreciate you trusting our office"
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Kathleen Carpenter

July 1, 2024

5  out of  5
rating by Kathleen Carpenter
"Tyler was super easy to work with and made switching home owners insurance company’s a breeze! I would highly recommend for home & auto insurance."
We responded:
"Thanks so much for the recommendation. Very happy Tyler was able to made it so easy for you. We appreciate your business "
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Holley Means

June 11, 2024

5  out of  5
rating by Holley Means
"I'm very impressed how fast and easy it was to get coverage. Also the most affordable. Everywhere else quoted me triple what State farm did. I HIGHLY recommend!"
We responded:
"So happy we could help you efficiently and also provide you with the best pricing. We appreciate the opportunity and look forward to providing you coverage for many years!"
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Kanessa Jackson

May 23, 2024

5  out of  5
rating by Kanessa Jackson
"Superior customer service!! Taylor was very pleasant to talk to. She's was very informative and got me the better rate than all the others I've tried."
We responded:
"Love to hear this! Thanks so much Vanessa for taking the time to share your excellent experience."
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Allie Graver

May 21, 2024

5  out of  5
rating by Allie Graver
"I worked with Dallas throughout the whole process and she was amazing! As a first time car buyer, she did an amazing job of explaining things to me and was incredibly friendly and helpful with all my questions!"
We responded:
"Thanks so much for the review and trusting our office (especially as a first time car owner)! We look forward to providing you coverage for many years to come."